Sentiment analysis

Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda

Mouna Knani, Saïd Echchakoui, Riadh Ladhari

Citations: 293 • 2022

BiERU: Bidirectional emotional recurrent unit for conversational sentiment analysis

Li Wei, Wei Shao, Shaoxiong Ji, Erik Cambria

Citations: 237 • 2021

Cross corpus multi-lingual speech emotion recognition using ensemble learning

Wisha Zehra, Abdul Rehman Javed, Zunera Jalil, Habib Ullah Khan, Thippa Reddy Gadekallu

Citations: 138 • 2021

Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews

Jian Ming Luo, Huy Quan Vu, Gang Li, Rob Law

Citations: 135 • 2021

Analyzing Machine Learning Enabled Fake News Detection Techniques for Diversified Datasets

Shubha Mishra, Piyush Kumar Shukla, Ratish Agarwal

Citations: 115 • 2022

Bibliometrics of sentiment analysis literature

Abdalsamad Keramatfar, Hossein Amirkhani

Citations: 88 • 2018

The role of emotions in the consumer meaning-making of interactions with social robots

Matteo Borghi, Marcello M. Mariani

Citations: 80 • 2022

Does the Implementation of Robots in Hotels Influence the Overall TripAdvisor Rating? A Text Mining Analysis from the Industry 5.0 Approach

Alicia Orea-Giner, Laura Fuentes Moraleda, Teresa Villacé-Molinero, Ana Isabel Muñoz Mazón, Jorge Calero-Sanz

Citations: 71 • 2022

Robots, artificial intelligence, and service automation (RAISA) in hospitality: sentiment analysis of YouTube streaming data

Tae-Kyung Kim, Hwirim Jo, Yerin Yhee, Chulmo Koo

Citations: 64 • 2022

Conversational Agents and Mental Health

Adam S. Miner, Amanda Froehlich Chow, Sarah Adler, Ilia S. Zaitsev, Paul Tero, Alison Darcy, Andreas Paepcke

Citations: 53 • 2016

Multi-domain sentiment analysis with mimicked and polarized word embeddings for human–robot interaction

Mattia Atzeni, Diego Reforgiato Recupero

Citations: 48 • 2019

Zara: A Virtual Interactive Dialogue System Incorporating Emotion, Sentiment and Personality Recognition

Pascale Fung, Anik Dey, Farhad Bin Siddique, Ruixi Lin, Yang Yang, Dario Bertero, Yan Wan, Ricky Ho Yin Chan, Chien-Sheng Wu

Citations: 47 • 2016

Lexicon-based Sentiment Analysis Using the Particle Swarm Optimization

Kristína Machová, Martin Mikula, Xiaoying Gao, Marián Mach

Citations: 45 • 2020

Robotic process automation: bibliometric reflection and future opportunities

Dahlia Fernandez, Omkar Dastane, Hafizah Omar Zaki, Aini Aman

Citations: 43 • 2023

Emotion Analysis in Human–Robot Interaction

Martina Szabóová, Martin Sarnovský, Viera Krešňáková, Kristína Machová

Citations: 41 • 2020

BiERU: Bidirectional Emotional Recurrent Unit for Conversational Sentiment Analysis

Wei Li, Wei Shao, Shaoxiong Ji, Erik Cambria

Citations: 40 • 2020

Advancements in Natural Language Processing for Text Understanding

M. John Basha, S. Vijayakumar, J. Jayashankari, Ahmed Hussein Alawadi, Pulatova Durdona

Citations: 40 • 2023

Improved multi-lingual sentiment analysis and recognition using deep learning

Amjad Rehman

Citations: 39 • 2023

Forecasting the next revolution: food technology’s impact on consumers' acceptance and satisfaction

Nuria Recuero Virto, Cristina Valilla-Arróspide

Citations: 28 • 2022

Robot restaurant experience and recommendation behaviour: based on text-mining and sentiment analysis from online reviews

Zhiyong Li, Yuan Feng, Zhenzhong Zhao

Citations: 26 • 2024