Loyalty

Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model

Daniel Belanche, Luis V. Casaló, Jeroen Schepers, Carlos Flavián

Citations: 348 • 2021

Retail Branding and Customer Loyalty: an overview

Dhruv Grewal, Michael Lévy, Donald R. Lehmann

Citations: 188 • 2004

How Smart Should a Service Robot Be?

Jeroen Schepers, Daniel Belanche, Luis V. Casaló, Carlos Flavián

Citations: 151 • 2022

The Immoral Landscape? Scientists Are Associated with Violations of Morality

Bastiaan T. Rutjens, Steven J. Heine

Citations: 88 • 2016

Experiential Value, Satisfaction, Brand Love, and Brand Loyalty toward Robot Barista Coffee Shop: The Moderating Effect of Generation

Young Joong Kim, Jung Sook Park, Hyeon-Mo Jeon

Citations: 64 • 2021

The Effects of Types of Service Providers on Experience Economy, Brand Attitude, and Brand Loyalty in the Restaurant Industry

Jinsoo Hwang, Jawad Abbas, Kyuhyeon Joo, Seung-Woo Choo, Sunghyup Sean Hyun

Citations: 60 • 2022

The antecedents and consequences of memorable brand experience: Human baristas versus robot baristas

Jinsoo Hwang, Ja Young Choe, Heather Markham Kim, Jinkyung Jenny Kim

Citations: 59 • 2021

Perceived robotic server qualities and functions explaining customer loyalty in the theme park context

Ady Milman, Asli D.A. Tasci, Tingting Zhang

Citations: 55 • 2020

Being seen… by human or machine? Acknowledgment effects on customer responses differ between human and robotic service workers

Darius‐Aurel Frank, Tobias Otterbring

Citations: 54 • 2023

The antecedents and consequences of brand authenticity in the restaurant industry: robot service employees versus human service employees

Jinsoo Hwang, Heather Markham Kim, Kyuhyeon Joo, Jinkyung Jenny Kim

Citations: 47 • 2022

The impact of different types of service robots usage in hotels on guests’ intention to stay

Büşra Alma Çallı, Levent Çallı, Didar SARI ÇALLI, Fatih Çallı

Citations: 43 • 2022

The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service

Chanmi Hong, Eun-Kyong Choi, Hyun-Woo Joung, Hak‐Seon Kim

Citations: 35 • 2023

Pathways linking expectations for AI chatbots to loyalty: A moderated mediation analysis

Xintong Yao, Yipeng Xi

Citations: 34 • 2024

Robot-delivered tourism and hospitality services: How to evaluate the impact of health and safety considerations on visitors’ satisfaction and loyalty?

Mohammad Soliman, Samskrati Gulvady, Ahmed Mohamed Elbaz, Maha Mosbah, marwa wahba

Citations: 33 • 2023

User Acceptance of Hotel Service Robots Using the Quantitative Kano Model

Muzi Xie, Hong-bumm Kim

Citations: 24 • 2022

Preserving the legacy – Why do professional soccer clubs (not) adopt innovative process technologies? A grounded theory study

Ralf Plattfaut, Julian Koch

Citations: 20 • 2021

Examining Image Congruence and Its Consequences in the Context of Robotic Coffee Shops

Heather Markham Kim, Kisang Ryu

Citations: 17 • 2021

Eksplorasi Loyalitas Millennial Terhadap Brand Apple. Prestige or Needs?

Ni Putu Ari Krismajayanti, Gede Sri Darma

Citations: 16 • 2021

The Impact of Robotic Gastronomic Experiences on Customer Value, Delight and Loyalty in Service-Robot Restaurants

Faizan Ali, Osman Seraceddin Sesliokuyucu, Kashif Ali Khan, Salman Alotaibi, WU Cheng-zhong

Citations: 15 • 2024

Analysing the impacts of artificial intelligence service quality and human service quality on customer satisfaction and customer loyalty in the hospitality sector

Semele Jatin Sardesai, Edgar D’Souza, Supriyanka Govekar

Citations: 14 • 2024