Soumya Bhattacharyya
Papers
1
Total Citations
2
H-Index
1
About
Dr. Soumya Bhattacharyya is a leading voice in the application of advanced decision science to emerging technologies, with a primary focus on multi-criteria decision-making (MCDM) under uncertainty. Her most cited work introduces a groundbreaking Pentagonal Neutrosophic TODIM approach, a novel framework designed to evaluate complex, subjective criteria—such as the effectiveness of digital banking chatbots. By integrating neutrosophic set theory with the TODIM method, Dr. Bhattacharyya has provided a robust mathematical tool for assessing "chatty robots" in the 24/7 banking sector, enabling institutions to balance user experience, reliability, and operational efficiency. Her research directly addresses the critical need for continuous customer support in digital finance, offering a structured methodology for evaluating AI-driven service agents. With her 2025 paper already garnering early citations, Bhattacharyya’s work is shaping how organizations navigate the intersection of artificial intelligence and human-centric service design. Her contributions are particularly valuable for researchers and practitioners seeking to quantify the qualitative aspects of chatbot performance, making her a key figure in the evolution of intelligent, responsive banking systems.
Research Focus
Key Achievements
Top Papers
- 1