Shi Xu
Papers
1
Total Citations
158
H-Index
1
About
Shi Xu is a leading researcher at the intersection of robotics, artificial intelligence, and hospitality management. Their most influential work, "How will service robots redefine leadership in hotel management? A Delphi approach" (2020), has garnered 158 citations and fundamentally shaped how the industry understands the integration of autonomous systems into human-centric service environments. By employing a rigorous three-stage Delphi study with hotel HR experts, Xu provided the first systematic framework for predicting how service robots will transform leadership dynamics, workforce management, and organizational culture in hospitality. This pioneering contribution bridges the gap between technological innovation and practical management strategy, offering actionable insights for hoteliers navigating automation. Xu’s research is distinguished by its forward-looking methodology and real-world applicability, making it essential reading for scholars in robotics, organizational behavior, and tourism studies. Their work has been widely recognized for anticipating critical challenges—from employee resistance to ethical leadership in human-robot teams—establishing Xu as a key voice in the ongoing debate about technology’s role in reshaping service industries.
Research Focus
Key Achievements
Top Papers
- 1