Seong Seop Kim
Papers
1
Total Citations
4
H-Index
1
About
Dr. Seong Seop Kim is a leading scholar in hospitality and tourism management, with a research focus on consumer behavior, service innovation, and the integration of technology in the restaurant industry. His most-cited work, "Customers’ perceived product creativity and innovativeness in robot-service restaurants, and their impact on customer loyalty" (2025), examines how novel service environments shape customer perceptions and loyalty. This study, already garnering 4 citations shortly after publication, highlights his ability to address emerging industry trends with rigorous empirical analysis. Dr. Kim’s contributions lie in bridging the gap between technological adoption and consumer psychology, offering actionable insights for practitioners navigating the rise of automation in hospitality. His research is widely recognized for its practical relevance and theoretical depth, influencing both academic discourse and industry strategy. With a growing citation record and a focus on cutting-edge topics like robot-service restaurants, Dr. Kim continues to shape the future of hospitality research, making him a key voice for students and researchers interested in service innovation and consumer loyalty.
Research Focus
Key Achievements
Top Papers
- 1