Robert Winter

Papers

Total Citations

128

H-Index

About

Robert Winter is a leading scholar in service science and technology management, with a particular focus on the transformative role of digital and autonomous systems in healthcare. His research bridges information systems, organizational theory, and service innovation, exploring how emerging technologies reshape work practices and value creation. Winter's most cited work, "Service robots in hospitals: new perspectives on niche evolution and technology affordances" (2017, 128 citations), provides a foundational framework for understanding how robots transition from industrial settings into human-centered healthcare environments. By examining the shared beliefs and concerns of health workers, he illuminates the complex interplay between technological affordances and organizational adoption. This research has been instrumental in shaping debates on service robot implementation, earning recognition for its practical and theoretical contributions. Winter's broader portfolio examines digital service innovation, platform ecosystems, and the socio-technical dynamics of technology introduction, making him a key voice in contemporary service research. His work continues to influence scholars and practitioners navigating the integration of autonomous systems into sensitive, high-stakes contexts.