Rano Kartono

Papers

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About

Dr. Rano Kartono is a prominent researcher in the fields of digital transformation, business process automation, and organizational adaptation, with a particular focus on the banking sector in emerging economies. Her most cited work, "The Implementation of Robotic Process Automation for Banking Sector Case Study of A Private Bank in Indonesia" (2021), has garnered 6 citations and stands as a key contribution to understanding how financial institutions can leverage Robotic Process Automation (RPA) to navigate crisis-driven change. In this study, Dr. Kartono examines how the COVID-19 pandemic accelerated the adoption of digital technologies, compelling organizations to rapidly and adaptively transform their business processes. By analyzing the deployment of RPA software in an Indonesian private bank, she provides actionable insights into the practical challenges and benefits of automation, highlighting its role in enhancing operational efficiency and resilience. Her work is particularly valuable for researchers and practitioners interested in the intersection of technology, organizational change, and developing market contexts. Dr. Kartono’s research underscores the critical importance of agile digital strategies in maintaining competitiveness during disruptive periods, making her a notable voice in the ongoing discourse on digital transformation in banking.