Nitin Goyal

Papers

Total Citations

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About

Nitin Goyal is an emerging researcher specializing in Robotic Process Automation (RPA) and intelligent process automation technologies, with a particular focus on their practical applications across diverse industry sectors. His work sits at the intersection of artificial intelligence, business process optimization, and digital transformation, exploring how automated systems can fundamentally reshape operational efficiency in modern organizations. Goyal's most recognized contribution, "A Design of Customer Service Request Desk to Improve the Efficiency using Robotics Process Automation" (2021, 9 citations), demonstrates his commitment to translating automation theory into tangible business solutions, specifically addressing how software robots can streamline customer-facing workflows while reducing operational costs and processing time. Complementing this, his research on "Process Automation Techniques in Hospitality Industry" (2021, 5 citations) extends the automation conversation into service-oriented sectors, highlighting the accuracy and efficiency gains achievable through RPA and workflow automation in hospitality environments. Though early in his research career, Goyal's work collectively reflects a timely and valuable contribution to understanding RPA as one of the fastest-growing technology segments. His research offers meaningful guidance for organizations navigating digital transformation, making his insights particularly relevant for students and practitioners exploring automation-driven innovation.