Neelima Mishraa

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About

Neelima Mishraa is a researcher whose work critically examines the integration of robotic service technologies in the hospitality industry. Her primary research areas include human-robot interaction, service automation, and the socio-technical challenges of deploying robots in restaurants and hotels. Mishraa’s most notable contribution is her 2018 paper, "Issues in Existing Robotic Service in Restaurants and Hotels," which has garnered 12 citations. This work systematically identifies key operational, ethical, and user-experience hurdles—such as reliability, customer acceptance, and staff displacement—that hinder seamless robotic adoption. By highlighting these gaps, Mishraa provides a foundational framework for future studies aimed at improving robotic service design and implementation. Her analysis is particularly valuable for students and researchers exploring the intersection of robotics and service management, offering practical insights into how automation can be made more effective and human-centric. Mishraa’s work underscores the need for balanced innovation, where technological advancement aligns with real-world service demands and human values.