Leiyu Shi
Papers
1
Total Citations
8
H-Index
1
About
Leiyu Shi is a rising scholar in the field of service technology and human–robot interaction, with a primary research focus on how customer perceptions of robotic services shape behavioral outcomes in the hospitality industry. Drawing on the cognitive–affective–conative (CAC) framework, Shi’s most cited work—a 2025 study on hotel service robots—develops a novel model linking customers’ cognitive evaluations and emotional responses to their value co-creation intention (VCI). This contribution is particularly significant as it bridges the gap between technological acceptance and active customer participation, offering actionable insights for hotel managers seeking to optimize robot-assisted service encounters. With 8 citations already accumulated in a short time, Shi’s research is gaining traction for its practical relevance and theoretical rigor. By exploring the nuanced interplay between perception and co-creation, Leiyu Shi is establishing a reputation as a key contributor to the evolving discourse on service automation and customer engagement in the digital age.
Research Focus
Key Achievements
Top Papers
- 1