Khaled Alsumait
Papers
1
Total Citations
17
H-Index
1
About
Khaled Alsumait’s research sits at the intersection of technology adoption, consumer behavior, and service innovation, with a particular focus on the hospitality industry. His most cited work, “Customers’ perceptions toward service robots at restaurants,” explores how consumer innovativeness moderates and perceived hedonic benefits mediate the impact of service robots on customer intentions—a timely contribution as automation reshapes dining experiences. With 17 citations, this study provides critical insights for restaurateurs and technologists navigating the balance between efficiency and customer delight. Alsumait’s scholarship addresses pressing questions about how emerging technologies are received by diverse consumer segments, bridging theoretical frameworks with practical applications. His work is notable for its nuanced examination of psychological drivers behind technology acceptance, offering a roadmap for designing service innovations that resonate with both early adopters and skeptical patrons. For students and researchers, Alsumait’s research illuminates the evolving dynamics of human-robot interaction in service contexts, making him a valuable voice in the ongoing discourse on automation’s role in everyday life.
Research Focus
Key Achievements
Top Papers
- 1