Heli Kortesalmi

Haaga-Helia University of Applied Sciences

Papers

Total Citations

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About

Heli Kortesalmi is a researcher focused on the intersection of automation, small and medium-sized enterprises (SMEs), and collaborative networks. Her primary research areas include robotic process automation (RPA) and digital transformation, with a particular emphasis on how SMEs can leverage automation technologies through partnerships. Her most notable contribution, "RPA Experiments in SMEs Through a Collaborative Network" (2023, 6 citations), provides critical insights into the practical challenges and successes of implementing RPA in resource-constrained environments. This work highlights how collaborative networks can lower barriers to automation adoption, offering a framework for SMEs to experiment with and scale RPA solutions. Kortesalmi’s research is significant for its actionable guidance, bridging the gap between theoretical automation models and real-world SME applications. Her findings are increasingly cited by practitioners and academics exploring inclusive digitalization strategies. By focusing on the collaborative dimension, she underscores the importance of shared knowledge and infrastructure in democratizing access to advanced technologies. Kortesalmi’s work is a valuable resource for students and researchers interested in automation, SME innovation, and the role of networks in technology diffusion.