Geraldine Fitzpatrick

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About

Geraldine Fitzpatrick is a leading researcher in human-computer interaction (HCI) and computer-supported cooperative work (CSCW), with a particular focus on technology design for care settings. Her work bridges the gap between technical innovation and the complex social realities of care work, especially in contexts involving older adults and social robots. Fitzpatrick’s major contributions include pioneering studies on human-robot interaction in care homes, where she emphasizes the often-overlooked role of care workers in integrating robots into daily practice. Her three-month study on human-robot interaction in a care home (56 citations) demonstrates how robots must fit into existing collaborative and coordinative workflows, not just serve as standalone devices. She has also explored trust in human-agent collaboration (10 citations), arguing that trust must be understood within broader social and collaborative contexts rather than isolated dyads. During the COVID-19 pandemic, her work on video connections and social robots (7 citations) highlighted the socially embedded nature of technology use among vulnerable populations. Fitzpatrick’s research is notable for its ethnographic depth and commitment to putting technology to work in ways that respect the dignity and agency of both care workers and recipients. Her achievements include shaping the discourse on responsible, human-centered AI in care.