Ecole des Hautes Etudes Commerciales du Nord

🇫🇷 FR

Papers

6

Total Citations

580

H-Index

6

Researchers

4

About

No biography available yet.

Research Focus

Business6 · 580 citations
Marketing6 · 580 citations
Computer science4 · 536 citations
Knowledge management3 · 529 citations
Process management4 · 512 citations
Service (business)4 · 512 citations
Sociology2 · 478 citations
Originality2 · 478 citations
Qualitative research2 · 478 citations
Conceptual framework1 · 362 citations

Key Achievements

6
H-Index
6
Papers
580
Total Citations
4
Faculty & Researchers
🏆 Most Cited Paper
Frontline Service Technology infusion: conceptual archetypes and future research directions
362 citations · 2019
📊 Avg Citations/Paper: 97
📈 Most Prolific Year: 2022 (2)
🔬 Research Focus: Business, Marketing, Computer science, Knowledge management, Process management, Service (business)

Top Papers

  1. 1
    Frontline Service Technology infusion: conceptual archetypes and future research directions
    362 citations · 2019
  2. 2
    Living and working with service robots: a TCCM analysis and considerations for future research
    116 citations · 2022
  3. 3
    How artificial intelligence impacts the competitive position of healthcare organizations
    51 citations · 2023
  4. 4
    The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals
    27 citations · 2024
  5. 5
    A new era of technology-infused retailing
    17 citations · 2024
  6. 6
    Living and Working with Service Robots: A TCCM Analysis and Considerations for Future Research
    7 citations · 2022

Faculty & Researchers

…

Not generated yet