Exploring the Design of Robot Mediation with Bodily Contact for Remote Conflict

Abstract

Interpersonal conflicts are often more difficult to mediate when communicating remotely. The lack of social cues and external mediation makes it difficult for positive conflict behaviors to occur. To this end, robots have been shown to have the potential as mediators. In this paper, we attempt to discuss how to design appropriate bodily contact interactions for the different roles of a robot mediator so as to facilitate the effectiveness of its mediation. We first conduct a pilot interview to probe the potential roles and design elements of robot contact in this study. Then, we explore the relationship between these roles and design elements through a 16-participant design workshop. Finally, we analyze these findings and propose design suggestions for future robot mediator design.