Proposition d’une méthodologie de modélisation et de réorganisation du circuit du médicament dans les pharmacies hospitalières

Abstract

To secure and improve medication-use process are nowadays two important challenges for hospitals. Nominative dispensing, computerization, robots, and unit doses are some possible solutions enabling to give better and more secured treatment to patients. Consequently, hospitals need to reorganize and redesign their working. Unfortunately, such actions are not easy and successful due to lack of methods and tools to help decision-makers. So, in order to fill this gap, we develop in this work a new approach and three generic tools enabling health structures, and particularly pharmacists, to test some scenarios and realize themselves this reorganization. Focused on medication-use process, we use ASDI methodology to build a new generic approach, dedicated to pharmacists. Completed with the use of BPMN and UML languages, ASDI leads to a generic simulation model, which needed the conception of a “good practice guide” to structure the translation of the BPMN theoretical model to this simulation model, developed with SIMIO®. Leading to a structured approach adapted to a profession not used to work with these concepts, we apply our work on the University Hospital of Clermont-Ferrand, and simulate various scenarios of evolution in order to help this hospital to improve its working.