On the moral permissibility of robot apologies

Abstract

Abstract Robots that incorporate the function of apologizing have emerged in recent years. This paper examines the moral permissibility of making robots apologize. First, I characterize the nature of apology based on analyses conducted in multiple scholarly domains. Next, I present a prima facie argument that robot apologies are not permissible because they may harm human societies by inducing the misattribution of responsibility. Subsequently, I respond to a possible response to the prima facie objection based on the interpretation that attributing responsibility to a robot is analogous to having an attitude toward fiction. Then, I demonstrate that there are cases of robot apologies where the prima facie objection does not apply, by considering the following two points: (1) apology-related practices found in our human-to-human apologies, and (2) a difference in the degree of harm caused by robot failures and the resulting apologies. Finally, given the current norms governing our apology-related practices, I argue that some instances of making robots apologize are permissible, and I propose conducting critical robotics research questioning the validity of such norms.