Testing Telepresence: Remote Reference Service via Robotics

Abstract

Interacting with patrons is the heart of reference services, but it is not always possible to meet face-to-face. This paper details the results of the testing of a telepresence robot for reference services. Telepresence systems allow for two way audio and video communication between remote parties; by combining telepresence with robotics this two way communication can happen anywhere. Adding telepresence capabilities to the existing suit of reference services on offer was meant to expand the reach of librarians throughout the building. However limitations in hardware and software mean the platform is not currently sufficient for reference services.