Robotic Process Automation to Enhance Education's Administration Process: Case of Attendance Checking and Reporting

Abstract

Technology has impacted various industries and sectors; education is no exception. The use of technology in education facilitates the educational process, both for class engagement and the administration process. The excellence process in the educational institution not only leads to student and teacher satisfaction but also improves the reputation of the institution in the eye of academic assessors and the public. One of the technologies which are currently applied in this industry 4.0 era is robotic process automation (RPA). RPA helps the organization streamline the business process by replacing manual effort that has low value-added, with a program that can increase effectiveness and efficiency. This paper explains the analysis and implementation of RPA in one private university. The automation is developed to automate the checking and recapitulation process in an asynchronous online class that is normally done by people in the administration department. The data collection was done by doing direct observation and interview to the stakeholder. After the implementation, the time used to perform the activity was reduced by 99.9%. Besides that, the cost associated for completing the job also could reduce by 43% in 5 years. The development of automation could help the administration department to be more productive and focus on the activity that has more value-added, such as answering and analyzing any problem that arises in the processes.