The Nature of Trust in Communication Robots: Through Comparison with Trusts in Other People and AI systems

Abstract

In this study, the nature of human trust in communication robots was experimentally investigated comparing with trusts in other people and artificial intelligence (AI) systems. The results of the experiment showed that trust in robots is basically similar to that in AI systems in a calculation task where a single solution can be obtained and is partly similar to that in other people in an emotion recognition task where multiple interpretations can be acceptable. This study will contribute to designing a smooth interaction between people and communication robots.