Trust in Computers and Robots: The Uses and Boundaries of the Analogy to Interpersonal Trust

Abstract

Trust is a complex concept having many meanings and hinting at many variables, and is not a single concept, or state, or continuum. Panelists will briefly argue their stances concerning concepts of trust in automation, and whether (or to what extent) our understanding of trust in automation should be addressed by analogy to interpersonal trust. There is considerable divergence of opinion on these matters, and on the question of whether it is possible for robots to engage in trustworthy relations with humans.