Design Challenges and Guidelines for Social Interaction Using Mobile Telepresence Robots

Abstract

In this chapter, we address issues related to using mobile telepresence robotics for social interaction between people in different locations. We examine this problem space from three perspectives: (a) designing for the robot user, who is in a remote location; (b) designing for people near the robot, who are interacting with the user; and (c) designing so that the conversation is not hampered by the technology. We identify and review a number of mobile telepresence robots that have been designed for such social interactions across a variety of applications, including business, education, and healthcare. Finally, we discuss areas for future research and development in mobile telepresence robots for social applications.