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Role of trust in customer attitude and behaviour formation towards social service robots

Valentina Della Corte, Fabiana Sepe, Doğan Gürsoy, Anna Prisco

Year
2023
Citations
87

Keywords

HospitalityTourismExpectancy theoryService (business)PsychologyConstruct (python library)MarketingHospitality industryService delivery frameworkSocial influence

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