Critical Incident Technique

相关论文数: 1

顶级研究者

Bo Edvardsson

研究机构: —

最高引用论文

Service Quality in Customer Relationships:

Bo Edvardsson

引用数: 85 • 1988

相关技术

Artificial intelligence Computer science Process (computing)Engineering Business Perspective (graphical)Marketing Quality (philosophy)Service (business)Process management