Call centre
相关论文数: 3
顶级研究者
最高引用论文
“Scripts Are Beautiful”: Managers’ and Agents’ Views of Script Use in Call Centers
Johanna Woydack, Jane Lockwood
引用数: 21 • 2017
“Please Connect Me to a Specialist”: Scrutinising ‘Recipient Design’ in Interaction with an Artificial Conversational Agent
Iuliia Avgustis, Aleksandr Shirokov, Netta Iivari
引用数: 10 • 2021
Exploring the Employee Engagement in Telecom Sector
Jyoti Sharma, Meenakshi Nargotra
引用数: 2 • 2018