Robotic process automation as an automation tool for improving purchasing processes

摘要

The aim of this thesis is to deepen the understanding of new automation technology called robotic process automation (RPA). The study focuses on the opportunities, benefits, and challenges of RPA, and how it differs from traditional back-end system automation. The focus of the research is on supply management, especially the automation of purchasing processes. Previous literature regarding the use of RPA in the field of procurement is lacking, so this study can be seen very needed. However, earlier research has shown that the purchase process has a lot of potential for automation, as well as the fact that RPA already has a place to enhance business operations.
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\nFor the empirical research, interviews were conducted with the case company regarding the recent RPA adoptions. Also, RPA expert interviews were conducted to bring deeper insights into this technology. The study showed that companies are currently very interested in the use of RPA in supply management and there are many possibilities for RPA in the area of operative purchasing. The study also highlighted several achieved benefits and challenges faced in the RPA projects. The study also found answers to the fact that what factors should be considered when selecting the correct automation solution for the process. When answering the research questions, it was clearly evident that the previous theory supported the findings of this work, but new phenomena were also raised in this study with regard to RPA.