Artificial Intelligence in the Hospitality Sector

摘要

Hospitality is one of the most important sectors of the economy and offers employment to thousands of people. The recent advances in technology has seen that quite a few of the players in this industry have successfully deployed artificial intelligence, machine learning, and robotics. This chapter delves into the details of such deployment in the various processes in this sector and discusses the short-term, medium-term, and long-term impact of these technologies on all the major stakeholders of this industry. The author also looks at the cost benefit analysis of this technologies and concludes that most players sooner, rather than later would be forced by competition to strongly adopt them. The chapter also briefly discusses the changing roles of human employees in this scenario.