Robotics and Artificial Intelligence in the Hotel Industry: A Systematic Literature Review

摘要

The paper provides an overview of robotics, and artificial intelligence (AI) research in the realm of hotel industry. In recent years hotel industry has incorporated many technological tools, such as smart sensors, chat bots, service robots, AI embedded equipments in their day to day operations. A comprehensive literature review from 1984 to 2021 evaluated 551 papers. The information extracted is analyzed to understand the work done in this field in terms of publications, authorship, subject area, source, keywords and citations. Findings suggest that the research work in AI and robotics has increased significantly in the hotel business.