Exploring the Impact of Technology 4.0 Driven Practice on Warehousing Performance: A Hybrid Approach

摘要

Developing a promising technology that copes with the industrial warehousing environment requires special preparation. It includes infrastructure, equipment, resources, knowledge, efficiencies, and strategies for dealing with failures. This study examines Technology 4.0 driven warehouse practices and performance based on a thorough literature review. The study presents a unique proposition as it considers a two-fold fuzzy Delphi analysis to rank the Technology 4.0 driven practices using best-worst method (BWM) based on experts’ responses. Warehouse performance measures are evaluated by the Combined Compromise Solution (CoCoSo) method. The results indicate the contributions of a ‘Man-machines or robots for facilitating human’; ‘Planning system for management’; ‘Storage systems’ as as leading practices contributing to ‘improved inventory management’, ‘effective storage and distribution’, and ‘improved distribution and shipping or delivery process’. Using this study, researchers and managers will better understand how to adopt technology in warehouse management system.