Implementing robotics in library services

摘要

Purpose The main purpose of this paper is to explore how robots are being used in the library to transform library services and what are the future possibilities of application of robots in libraries. Design/methodology/approach Analyzing various library websites and consulting literature relating to the use of robots in libraries, the current application of robots in libraries has been enumerated. Findings With the practical examples of libraries using different types of robots, this study summarizes diverse activities of artificial intelligence-mediated robots: managing the shelf, controlling circulation workflow, assisting in document retrieval, transporting articles, acting as subject guides, attending reference queries, etc. Originality/value This paper highlights how the introduction of robots in libraries improves the service productivity and creates a more engaging environment with the user group. The benefits and challenges of using robots in the library and the future possibilities are also discussed.