Xiaomei Cai
Papers
1
Total Citations
24
H-Index
1
About
Xiaomei Cai is a leading scholar in service innovation and consumer behavior, with a particular focus on the transformative role of artificial intelligence and robotics in service encounters. Her most-cited work, "Rise of the machines" (2021, 24 citations), investigates how professional service robots' attributes—such as anthropomorphism and perceived intelligence—shape consumers' experiences and perceived value, highlighting the critical moderating role of trust. This research provides foundational insights for designing human-robot interactions in hospitality, retail, and healthcare. Cai's contributions extend to understanding the psychological mechanisms behind technology adoption, bridging gaps between automated service delivery and customer satisfaction. Her work is widely referenced by academics and practitioners seeking to optimize service automation strategies. Through rigorous empirical studies, Cai has established herself as a key voice in the discourse on digital transformation in services, influencing both theoretical frameworks and practical implementations in the rapidly evolving service economy.
Research Focus
Key Achievements
Top Papers
- 1