Swapnil Gundewar
Papers
2
Total Citations
5
H-Index
1
About
Swapnil Gundewar is a researcher at the forefront of artificial intelligence and cybersecurity, with a focused interest in how intelligent systems enhance user experience and secure interconnected technologies. His work primarily explores the intersection of AI-driven automation and human interaction, particularly through the development of advanced chatbot systems for e-commerce. In his 2025 study, "A Comparative Analysis of Rule-Based and AI-Driven Systems for Improving Customer Satisfaction and Engagement in E-Commerce Using Chatbots Powered by Artificial Intelligence," Gundewar demonstrates how AI-powered conversational agents outperform traditional rule-based models in delivering personalized offers, responsive customer service, and individual communication—garnering 4 citations for its practical insights into modern retail engagement. Further expanding his scope, Gundewar investigates the critical role of cybersecurity in IoT-integrated robotics, as seen in his 2025 review on the subject. By addressing vulnerabilities in smart robotic systems, he contributes to safer, more resilient automation frameworks. With a growing citation footprint, Gundewar’s research bridges the gap between user-centric AI applications and robust security protocols, offering valuable guidance for students and professionals navigating the evolving landscape of intelligent, connected technologies.
Research Focus
Key Achievements
Top Papers
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- 2