Sung‐Eun Kang
Papers
2
Total Citations
89
H-Index
2
About
Dr. Sung-Eun Kang is a pioneering researcher at the intersection of service robotics, human-robot interaction, and sustainability in the hospitality and tourism industries. Her most influential work, "Creepy vs. cool: Switching from human staff to service robots in the hospitality industry" (2023, 86 citations), critically examines consumer and employee responses to the replacement of human staff with service robots, revealing the nuanced psychological and emotional factors—such as the "uncanny valley" effect—that determine whether robotic integration is perceived as unsettling or appealing. This study has become a foundational reference for scholars and practitioners navigating the delicate balance between automation and human touch in service settings. More recently, Dr. Kang has advanced the discourse on sustainable diversity climates, exploring how prospective employees view human–robot collaboration through the lens of inclusivity and ethical labor practices (2025). Her work is notable for bridging technology adoption with social responsibility, offering actionable insights for creating equitable, robot-assisted workplaces. With a growing citation impact, Dr. Kang is shaping the future of hospitality by ensuring that technological innovation does not come at the cost of human dignity or environmental sustainability.
Research Focus
Key Achievements
Top Papers
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