Sarah Dodds
Papers
1
Total Citations
26
H-Index
1
About
Sarah Dodds is a leading scholar at the intersection of service research, technology, and healthcare, whose work is shaping how we understand the evolving role of technology in patient-centered care. Her primary research areas include transformative service research, human-technology interaction, and the co-creation of value in complex service systems. Dodds’s most-cited work, "Blended human-technology service realities in healthcare" (2022, 26 citations), makes a pivotal contribution by dissecting the shift toward people-centered healthcare and exposing the critical gap in our understanding of how technology blends with human interaction to impact patient well-being. This paper provides a foundational framework for navigating the increasingly digital healthcare landscape, highlighting the unintended consequences and opportunities of these blended realities. Her research has significant implications for designing more effective, empathetic, and equitable healthcare services. Through her incisive analysis, Dodds is helping to ensure that as technology advances, the human experience remains at the heart of healthcare delivery.
Research Focus
Key Achievements
Top Papers
- 1Blended human-technology service realities in healthcare26 citations · 2022