Pop-Puscasiu Adela

Papers

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About

Adela Pop-Puscasiu is a researcher at the forefront of intelligent automation, specializing in the integration of conversational AI and Robotic Process Automation (RPA). Her work focuses on bridging human-computer interaction with backend process efficiency, particularly through the development of multi-channel chatbot systems that automate rule-based business tasks. Her most cited paper, "Multi-Channel Chatbot and Robotic Process Automation" (2022), demonstrates how to design and deploy chatbots capable of handling repetitive actions, structured data, and predictable outcomes, effectively streamlining workflows across multiple platforms. This contribution has garnered early recognition, with 3 citations, signaling its growing relevance in the field of digital transformation. Pop-Puscasiu’s research is notable for its practical, implementation-focused approach, offering clear methodologies for creating software solutions that reduce manual effort and enhance operational accuracy. Her work is especially valuable for students and practitioners seeking to understand the convergence of natural language processing and automation technologies. By combining chatbot interactivity with RPA’s backend capabilities, she is helping shape a future where businesses can achieve greater efficiency through intelligent, user-friendly automation systems.