Pavan Arora

Papers

Total Citations

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About

Pavan Arora is a researcher focused on the intersection of artificial intelligence, knowledge management, and organizational efficiency. His most cited work, "Automation of Knowledge-Based Shared Services and Centers of Expertise" (2019, 13 citations), provides a foundational framework for integrating intelligent automation into specialized service hubs. Arora’s key contributions lie in identifying how AI-driven tools can streamline decision-making processes within shared service centers, reducing operational redundancies while preserving expert knowledge. By mapping the transition from manual to automated workflows, he offers practical strategies for organizations to enhance scalability and cost-effectiveness. His research has been instrumental for scholars and practitioners exploring the automation of high-value, knowledge-intensive tasks. Arora’s work stands out for its actionable insights, bridging theoretical models with real-world applications in corporate and public-sector settings. With a growing citation impact, his studies continue to inform discussions on the future of work, particularly in how automation reshapes roles in centers of expertise.