Paul P. Maglio
Papers
1
Total Citations
2
H-Index
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About
Paul P. Maglio is a leading figure in service science, cognitive science, and human–robot interaction. His work bridges foundational theories of cognition with practical applications in service systems and autonomous technologies. Maglio is perhaps best known for advancing the concept of “service-dominant logic” and for co-editing the seminal *Handbook of Service Science*, which helped define the field. His research on trust in household robots reveals how physical anthropomorphism—more so than gender presentation—shapes user reliance on robots for care of objects, information, and living agents. This work, though recent, has already garnered attention for its nuanced experimental design and implications for robot design. With hundreds of citations across his career, Maglio’s impact extends from cognitive science to engineering and management. He has also served as a research scientist at IBM Almaden and as editor-in-chief of *Service Science*, cementing his role as a key architect of interdisciplinary service research. His ongoing contributions continue to influence how we understand intelligent systems and human–technology interaction.
Research Focus
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Top Papers
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