M. Sriramkumar

Papers

Total Citations

H-Index

About

Dr. M. Sriramkumar is a forward-thinking researcher at the intersection of artificial intelligence, robotics, and service industry innovation. Their most cited work, "Applications of Artificial Intelligence and Robots in Service Industries" (2024), has already garnered 6 citations, signaling growing influence in this rapidly evolving field. Dr. Sriramkumar's major contribution lies in demonstrating how AI-powered chatbots and robotic systems can fundamentally transform customer service—shifting from traditional, human-dependent models to intelligent, 24/7 automated solutions that enhance efficiency, service quality, and personalization. By analyzing real-world implementations, their research provides a practical roadmap for businesses seeking to integrate AI and robotics into their operations. This work is particularly notable for bridging the gap between cutting-edge technology and tangible service improvements, offering insights that are immediately relevant to both practitioners and academics. As the service sector increasingly embraces automation, Dr. Sriramkumar's research positions them as a key voice in shaping how industries can leverage AI and robotics to create more responsive, efficient, and personalized customer experiences.