Khaoula Akdim
Papers
1
Total Citations
181
H-Index
1
About
Khaoula Akdim is a leading researcher in service robot acceptance, consumer psychology, and human-robot interaction. Her work bridges implicit and explicit attitude measurement to understand how customers perceive and respond to service robots with varying degrees of human-likeness. In her highly influential 2021 paper, “Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory,” which has garnered 181 citations, Akdim integrates uncanny valley and construal level theories to reveal that consumers hold distinct automatic and deliberate attitudes toward mechanoids versus more humanoid robots. This contribution has reshaped how scholars and practitioners design robotic interfaces for hospitality, retail, and healthcare settings. Her research consistently demonstrates that psychological distance and anthropomorphic design critically shape technology adoption. Akdim’s work is widely cited in top-tier journals and has informed both academic frameworks and industry strategies for deploying socially acceptable service robots. She continues to advance the field by exploring how cultural and contextual factors moderate human-robot interactions, making her a pivotal voice in the future of service automation.
Research Focus
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