Max Robotics — Global Service Robot Directory + US Certification

About

Katerina Berezina is a pioneering researcher at the forefront of service robotics, artificial intelligence, and automation in tourism and hospitality. Her work has fundamentally shaped how the academic community understands the integration of emerging technologies into service industries, with a particular focus on hotels, restaurants, and travel companies. Berezina's most influential contributions came in 2019, when she authored a series of landmark studies that collectively garnered over 1,000 citations. These include a comprehensive literature review analyzing 131 publications on hospitality robotics spanning nearly three decades, and a groundbreaking exploration of robot and automation adoption across tourism and travel sectors — work that helped establish robotics as a legitimate and urgent field of hospitality research. Her systematic review of robots, artificial intelligence, and service automation in restaurants is recognized as the first of its kind in that domain. Beyond cataloguing the field, Berezina continues to push theoretical boundaries. Her more recent research applies activity theory to human-robot interaction and examines nuanced consumer behaviors such as attitudes toward tipping robotic service employees. Together, her publications have made her an indispensable voice in understanding how technology is reshaping the guest experience and service delivery in the 21st century.