Johanna Gunawan

Papers

Total Citations

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About

Johanna Gunawan is a researcher at the forefront of human-computer interaction and emerging technology ethics, with a particular focus on social robots and consumer privacy. Her most-cited work, "Promises, Promises: Understanding Claims Made in Social Robot Consumer Experiences," critically examines how manufacturers market social robots—devices that blend artificial intelligence, emotive capabilities, and conversational interaction. Gunawan’s research reveals a significant gap between the ambitious promises made by companies and the actual user experiences, highlighting unique risks such as emotional attachment and data privacy vulnerabilities. By analyzing the claims embedded in product descriptions and marketing materials, she provides a foundational framework for understanding how these technologies shape user expectations and trust. Her work has already garnered attention within the HCI community, with citations reflecting its timely relevance as social robots enter mainstream consumer markets. Gunawan’s contributions are vital for policymakers, designers, and researchers seeking to ensure that emerging technologies are developed responsibly, balancing innovation with user protection. Her research continues to influence discussions on ethical design, transparency, and the societal implications of emotionally intelligent machines.