Jianrong Ren

Papers

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About

Jianrong Ren is a rising scholar at the intersection of robotics, human-computer interaction, and tourism management. Their pioneering research explores how autonomous systems can navigate social failures and rebuild trust with human users. Ren's most-cited work, "From failure to forgiveness: Robots’ proactive role in the tourism industry" (2025, 11 citations), introduces a groundbreaking framework for service robots to apologize and rectify errors, transforming negative guest experiences into opportunities for enhanced engagement. This contribution addresses a critical gap in hospitality technology, demonstrating that proactive, emotionally intelligent responses from robots can foster forgiveness and loyalty. By bridging robotics engineering with service psychology, Ren's work has immediate implications for the design of empathetic AI in hotels, airports, and theme parks. Their research not only advances theoretical understanding of human-robot forgiveness but also provides practical guidelines for industry adoption. As a forward-thinking researcher, Ren is shaping how future service robots will interact with people, turning potential failures into moments of connection and trust.