Papers
2
Total Citations
159
H-Index
2
About
Dr. Jian Ming Luo is a leading scholar in the intersection of artificial intelligence, service automation, and hospitality management. His research primarily explores how emerging technologies—particularly robotics and AI—reshape customer experiences and employee dynamics in service industries. In his highly cited 2021 study, Dr. Luo applied sentiment analysis to online reviews of robot hotels, revealing critical insights into how guests perceive and evaluate automated service attributes. This work, with over 135 citations, has become foundational for understanding human-robot interaction in hospitality. More recently, Dr. Luo has investigated the psychological and organizational impacts of AI on employees, examining how AI event strength influences performance through mechanisms like AI rumination and perceived autonomy. His forward-looking 2025 paper on this topic is already gaining traction. By bridging technology adoption with behavioral outcomes, Dr. Luo’s contributions offer practical guidance for managers integrating AI while maintaining workforce engagement and customer satisfaction. His work is essential reading for researchers and practitioners navigating the future of smart service environments.
Research Focus
Key Achievements
Top Papers
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