Hong Ngoc Nguyen

University of Central Florida

Papers

2

Total Citations

22

H-Index

1

About

No biography available yet.

Research Focus

Psychology2 · 22 citations
Business2 · 22 citations
Marketing2 · 22 citations
Applied psychology1 · 21 citations
Service (business)1 · 21 citations
Customer retention1 · 21 citations
Customer service1 · 21 citations
Service quality1 · 21 citations
Service recovery1 · 21 citations
Source credibility1 · 1 citations
Computer science1 · 1 citations
Credibility1 · 1 citations

Key Achievements

1
H-Index
2
Papers
22
Total Citations
11
Avg Citations/Paper
🏆 Most Cited Paper
Human-robot collaboration in service recovery: Examining apology styles, comfort emotions, and customer retention
21 citations · 2024
📈 Most Prolific Year: 2024 (1 Papers)
🤝 Key Collaborators: 2
🏛 Institutions: University of Central Florida

Top Papers

  1. 1
    Human-robot collaboration in service recovery: Examining apology styles, comfort emotions, and customer retention
    21 citations · 2024
  2. 2
    Enhancing menu upselling through human and robotic recommenders: the role of source and message credibility
    1 citations · 2025

Key Collaborators

MHMurat Hançer2 shared papersAÖAhmet Öztürk1 shared papers
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