Frank D. Borsenik

Papers

Total Citations

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About

Frank D. Borsenik is a foundational figure in hospitality education, whose work anticipated the digital transformation of the industry. His primary research focuses on the integration of emerging technologies into hospitality management curricula and operations. Borsenik’s landmark paper, “Hospitality Technology in the 21st Century” (1993), with 15 citations, was a prescient review that identified critical technology issues—such as computer literacy, hardware, and software adoption—that would define modern hospitality. By systematically analyzing the gap between rapid technological advancement and existing educational programs, he provided a roadmap for educators and practitioners to prepare for a tech-driven future. His contributions helped establish technology competency as a core pillar of hospitality training, influencing curriculum design for decades. Borsenik’s work remains a touchstone for researchers exploring the intersection of hospitality, education, and innovation, demonstrating how early foresight can shape an entire field’s evolution.