Christine Murad

Papers

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About

Christine Murad is a leading voice in the field of Conversational User Interfaces (CUI), with a research focus on the design, evaluation, and user experience of voice and chat-based interactions. Her work is foundational in shaping how we understand and build more human-centered conversational systems. Murad’s most cited paper, "CUI@CHI: Mapping Grand Challenges for the Conversational User Interface Community" (2020, 24 citations), co-authored with other key researchers, is a landmark contribution that systematically identifies the critical open problems facing the CUI field. This work not only helped define the research agenda for a rapidly growing community but also served as a catalyst for cross-disciplinary collaboration. Beyond this, Murad’s research consistently bridges theory and practice, exploring how users perceive and trust conversational agents, and how to design for more natural, effective dialogue. Her achievements include active leadership in the CUI community, organizing influential workshops and symposia that bring together academics and industry practitioners. With her work cited by researchers worldwide, Murad is recognized as a pivotal figure driving the maturation of CUI as a rigorous and impactful research domain.