Caroline Samp

Papers

Total Citations

352

H-Index

About

Caroline Samp is a leading scholar in the field of business process management and digital transformation, with a particular focus on robotic process automation (RPA). Her seminal 2019 paper, "Robotic process automation," has garnered over 350 citations, establishing her as a foundational voice in understanding how software robots can streamline repetitive, rule-based tasks in organizations. Samp’s work critically examines the implementation, governance, and strategic implications of RPA, bridging the gap between technical feasibility and organizational readiness. She has been instrumental in shaping how enterprises evaluate automation opportunities, emphasizing the need for human-machine collaboration rather than wholesale replacement. Beyond her citation impact, Samp is recognized for her contributions to practitioner-oriented frameworks that help firms avoid common pitfalls in automation projects. Her research continues to influence both academic discourse and real-world practice, making her a key reference for students and professionals exploring the intersection of technology, work design, and operational efficiency.