Baolin Deng

Papers

Total Citations

H-Index

About

Baolin Deng is a leading researcher in hospitality technology, with a primary focus on service robotics and consumer behavior in the hotel industry. His most cited work, "Technology acceptance before and after COVID-19: no-touch service from hotel robots" (2022, 86 citations), offers a pivotal contribution by empirically demonstrating how the pandemic accelerated guest acceptance of robotic services. Deng’s research uniquely bridges pre- and post-pandemic consumer psychology, revealing that health concerns significantly boosted willingness to engage with no-touch, automated hotel services. This study has become a cornerstone for understanding crisis-driven technology adoption in hospitality. Beyond this, Deng’s broader work examines the interplay between automation, service quality, and guest satisfaction, providing actionable insights for hoteliers navigating the post-COVID landscape. His findings have been widely cited by scholars in tourism, human-robot interaction, and service management, underscoring his influence in shaping how the industry adapts to contactless innovation. Deng’s research not only documents a historic shift in consumer behavior but also offers a roadmap for integrating robots into hospitality without compromising guest experience.