Development Research Center
🇨🇳 CN
Papers
2
Total Citations
39
H-Index
2
Researchers
2
About
No biography available yet.
Research Focus
Business2 · 39 citations
Attribution1 · 37 citations
Social psychology1 · 37 citations
Service (business)1 · 37 citations
Service quality1 · 37 citations
Service recovery1 · 37 citations
Applied psychology1 · 37 citations
Computer science1 · 37 citations
Customer satisfaction1 · 37 citations
Emotional labor1 · 37 citations
Key Achievements
2
H-Index
2
Papers
39
Total Citations
2
Faculty & Researchers
🏆 Most Cited Paper
Robot service failure: the double-edged sword effect of emotional labor in service recovery
37 citations · 2022
📊 Avg Citations/Paper: 20
📈 Most Prolific Year: 2022 (1)
🔬 Research Focus: Business, Attribution, Social psychology, Service (business), Service quality, Service recovery
Top Papers
- 1
- 2
Faculty & Researchers
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