Please Follow Me to the Next Stop: A Case Study of Planning, Deploying and Researching a Robot-Guided Tour in a Museum in the UK

摘要

Robots are increasingly being used in public spaces in the UK. Museums and galleries are a noteworthy setting for exploring robot adoption, such as for providing guided tours or enabling remote visits. Although robots have been deployed in museums in the past, there is arguably little information about what is involved in the process of both deploying and researching them. In this case study paper, we present our experiences and lessons learnt from conducting a research study of a robot-guided tour in a museum in the UK. We describe the process and stakeholders, and discuss the challenges and opportunities that emerged throughout. We provide recommendations for Human-Robot Interaction researchers hoping to move their investigations out of the lab and into the real world.